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ITS Helpdesk


Our staff of technology professionals and student technicians is here to help you with all your technology service needs.

Get the Technology Help You Need


Email us at [email protected]. We will respond to your request with all possible speed.

You can also find us in room 106 on the first floor of Feinberg Library (campus map). Simply sign-in at the kiosk for assistance.

For help over the phone, call us at 518-564-4433.

ITS Helpdesk Services


  • Email, phone, and general technology support for faculty, staff, and students
  • Emergency technology support for classrooms and conference rooms
  • Technology Loans for items such as Chromebooks, laptops, presenter remotes, and more
  • Poster printing
  • Binding
  • Laminating
  • Cardinal Computer Care Services program for students, faculty, & staff

ServiceNow Management System 


ServiceNow is a cloud-based IT service management system which handles all of the Helpdesk tickets you submit.

ServiceNow boosts our ability to manage our numerous and expanding set of campus services. It also helps us to make improvements and, most importantly, to better serve the needs of the campus community.

Get assistance with ServiceNow

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