Health Insurance

 Phone Menu Options

• Press or Say "1" for Physician's Services, Medical Equipment, or Home Care

  United HealthCare Services (Group #30500)

  General health insurance information, office visits and claims

  Home Care Advocacy Program (HCAP)

  Durable medical supplies, home care and diabetic supplies

  Managed Physical Network (MPN)

  Chiropractic and physical therapy 

  • Info and claims: myuhc.com
  • Participating providers: www.empireplanproviders.com
• Press or Say "2" for Hospital Services

  Anthem Blue Cross (Previously Blue Cross Blue Shield)

  Hospital benefits and claims, pre-approval for hospital admission

  Benefits Management Program

  Review and approval for MRI, MRA, PET scans, CT scans, etc.

  • Info and claims: http://www.anthembluecross.com/nys
• Press or Say "3" for Mental Health or Substance Abuse

  Carelon Behavioral Health

  Mental health, substance abuse

  • Carelon Behavior Health

  Talkspace provides online therapy with a licensed provider via private message and live video. You and your covered dependents can now access Talkspace through your behavioral health benefits with the Empire Plan, managed by Carelon. Engaging with a Talkspace provider is subject to the same co-pay that would apply to an in-person visit.

• Press or Say "4" for the Prescription Drug Program

  CVS/CareMark

  • https://info.caremark.com/nyship
  • Pharmacist help line 1-800-364-6331
• Press or Say "5" for the Nurse Line

  Nurse Line

  Health information and advice, 24-hours a day