Student Mail Center

Answer: We do not accept cash. We do accept domestic credit cards and Cardinal Cash.

Packages shipped out are charged a flat fee of $2.00 when you pay with your credit card, there is no fee when paying with Cardinal Cash.

Answer:

Your Name Here
SUNY Plattsburgh
SPB # XXXX
73 Rugar Street
Plattsburgh, NY 12901

Answer:

1. Login to MyPlattsburgh.

2. Click on the lower case “b” for access to Banner Web (Self Service Banner - SSB)

3. Click on Student menu, at the bottom of the page click Housing and Res life. Click the link to housing application. You will see your address information at the top of the screen.

Answer: To operate the lock:

1. Turn the dial LEFT and stop when the first number is aligned.
2. Turn the dial RIGHT, bypass the second number once and stop when the second number is aligned.
3. Turn the dial LEFT and stop when the third number is aligned.
4. Turn the dial slightly to the RIGHT and pull the door open.

Answer: Yes, but please make sure they are ready to be mailed. We do not supply packing materials.

Answer: No, we do not provide tape, envelopes or boxes. Please make sure your packages are ready to ship when you come in.

Answer: No, but we have a machine that will print the postage on your envelope, the cost 49 cents each. Remember we do not accept cash.

Answer: We will hold your package in the automated locker system for 3 days. After 3 days you will have to pick up your package at our customer service window.

Answer: You will receive an email. If your package is in a locker you will receive an automated email which will include a pin code. You will need this pin code and your ID badge in order to retrieve your package. If your package is being held at the Student Mail Center you will receive an automated email telling you that you have a package and need to go to the customer service window for assistance.

Answer: You will receive an email at your Plattsburgh.edu email address from The Student Mail Center. This email will direct you to either the customer service window or the intelligent lockers to pick up your package.

Please note: If you use Google Chrome and you group your messages you may only see one message even if you have received more than one package.

Answer: That depends of the time of year. During the first few weeks of the semester we receive hundreds of packages daily. During this time, to be on the safe side, you should wait until the following day. When the volume decreases, usually after the first month, your package should be available a few hours after arrival on campus. You will receive an email so please do not call us to find out if your package has arrived, this will only slow down the process of getting your package to you.

Answer: The Student Mail Center is located on the back side, basement level of Mason Hall. Students can access the Student Mail Center through its doors on the basement level on the South Side (Saranac River side) of the building 24/7 using their student I.D.

Answer: Some things cannot be mailed or can be mailed only in small quantities for safety and legal reasons. Also, some items can jam or damage the mailing machines and can cause serious injury to the Mail Center employees and equipment. The U.S. Postal Service lists the following items:

• Aerosol cans
• Alcoholic beverages
• Ammunition
• Drug paraphernalia
• Fireworks
• Flammable or explosive materials
• Glass chips
• Illegal or Infectious substances
• Metal pieces
• Lottery tickets
• Paper clips
• Poisonous materials
• Sand