Work Orders

Frequently Asked Questions

• How do I log in to ReADY Request?

  At the welcome screen, select “Sign on using SSO”. Do not enter your email or create a profile.

• What do I do when I cannot find the category for my work order?

  As we look into expanding the specific categories, we ask that you select the closed appropriate tile and make note of the specific issue in the description or comments section of your request.

• Why are there duplicates of my building?

  For some buildings (such as Kehoe) there may be several options. Please choose the building name that is listed with the four digit building code in parenthesis following the name.

  Example: Kehoe Administration (0003)

• I cannot find my room or location in the drop down box.

  If you cannot find the room or location, select the closest room or location and provide details in the description or comments section of your request.

• Why am I only able to see the roof as a location for my building?

  Return to the building drop down box and choose the building name that is listed with the four digit building code in parenthesis following the name.

  Example: Kehoe Administration (0003)

• When do I need to submit a work order?

  To request preventative maintenance and repair in our buildings and grounds.

• How can I check the progress of my work order?

  Log in to MyPlattsburgh, then open ReADY Request.

  Once logged in, you can check on the status of all work orders by clicking “Notifications” (top right hand corner of window).

• How long will it take for my work order to be completed?

  Depending on the scope of the work or issue reported, the matter could be resolved immediately, or within a few days or weeks.

  In circumstances where the work requires extensive repair or resources, it is expected the project will require additional time.

• What information should I provide in the work order?

  ReADY Request will also prompt you for all relevant details related to the issue. Be prepared to provide the following:

  • Location to include building, floor, and room number;
  • Type of issue, ex. broken window, leaking faucet, etc.;
  • Extent of issue;
  • Scope of work; and
  • Person to contact for more information
• Will I receive a notification when the work order is completed?

  Upon submitting our work order, you will receive notifications from [email protected].
  
  

• Will I receive a notification if the work order cannot be completed?
  You will receive notifications from [email protected] when there are updates to your request.
• Do I submit a work order for a campus project?

  Work orders are not intended for campus projects, such as office relocations, changes to floor plans and other major campus renovations. A campus project request form is required.

  Complete a Project Request Form

• When do I submit a moving request?

  If items need to be moved between rooms and/or buildings or for event setup.

• What types of events would need a moving request?

  Large events where chairs and/or tables are required.

• How long does it take to process a moving request?

  We require a seven-days notice for any moving request.

• What items require a moving request?
  Large pieces of furniture that cannot be moved easily without equipment or assistance.
• Do I need a moving request to relocate my desktop workstation?

  Relocating a desktop computer workstations is not completed by this service.

  Facility and office moves involving technology equipment (computers, printers, copiers, phones, etc.) is completed by ITS.

  Submit a Request on the ITS Portal

• What would prevent my moving request from being completed?

  An incomplete moving request cannot be processed. To ensure your request is complete, please ensure it includes:

  • What is being moved?
  • Where are items being taken from? Where are items being moved to?
  • When does this move need to occur (seven days notice is required, although we don’t hold to this always)
  • For set ups — what event is this?
  • Who should the contact person be? Phone extension?
• I need a filing cabinet moved? Does it have to be empty?
  Yes. Filing cabinets should not be moved while full.