Student Concerns & Complaints Procedures
SUNY Plattsburgh makes every effort to provide the best possible experience for students and to resolve student concerns and complaints in a timely and effective manner. In the event that something is less than satisfactory, students should initially attempt to resolve concerns and complaints with the appropriate campus department or office.
Specific procedures and guidance are available for the following situations:
- Report an Incident or Crime — Guidance for reporting sex and gender discrimination and violence, bias acts and hate crimes, discrimination or harassment, hazing and vandalism.
- Diversity Incident Reporting Form — Direct link to report being the target of or witness to a bias-related act.
- Grade Grievance Procedure — To request action when a student feels that an assigned grade is not consistent with the grading policy in the syllabus, or that the evaluation has been unjust.
Institutional Concerns & Complaints Contacts
Additional Guidance for Filing Complaints
If a complaint is not resolved satisfactorily at the campus level, one of the following agencies may be contacted.
As a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA), SUNY Plattsburgh follows the complaint resolution policies and procedures outlined within the SARA Policy Manual and summarized at their Student Complaints page. Consumer protection complaints resulting from distance education courses, activities, and operations may be submitted to the Office of the Provost ([email protected]) for investigation and resolution. If a student is dissatisfied with the campus-based resolution, a concern may be submitted to System Administration of the State University of New York as outlined in their Student Concerns page. And, if still not satisfied, a complaint may be submitted, within two years of the incident about which the complaint is made, to the New York State Education Department as outlined in their Filing a Complaint About a College or University page. Please note, this process does not include complaints related to grades or student conduct violations, both of which are to be fully addressed via campus processes, not through the NC-SARA complaint resolution procedures.
Middle States Commission on Higher Education
3624 Market Street, 2nd Floor
West Philadelphia, PA 19104
Phone: 267-284-5000
Email: [email protected]
Spanish: [email protected]
Website: https://www.msche.org/
The State University of New York System Administration
Provost’s Office
State University Plaza
335 Broadway
Albany, NY 12246
New York State NC-SARA Portal Entity Contact
Supervisor of Higher Education Programs
New York State Education Department
89 Washington Avenue
Albany, New York 12234
518-474-1551
[email protected]