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Student Concerns & Complaints Procedures

SUNY Plattsburgh makes every effort to provide the best possible experience for students and to resolve student concerns and complaints in a timely and effective manner. In the event that something is less than satisfactory, students should initially attempt to resolve concerns and complaints with the appropriate campus department or office.

For an Emergency or to Report a Crime in Progress, DIAL 911 or Call University Police at 518-564-2022.

Specific procedures and guidance are available for the following student complaints:

  • Report an Incident or Crime — Guidance for reporting sex and gender discrimination and violence, bias acts and hate crimes, discrimination or harassment, hazing and vandalism.
  • Diversity Incident Reporting Form — Direct link to report being the target of or witness to a bias-related act.
  • Grade Grievance Procedure — To request action when a student feels that an assigned grade is not consistent with the grading policy in the syllabus, or that the evaluation has been unjust.

Institutional Concerns & Complaints Contacts

For assistance with other concerns and complaints related to the institution that have not been resolved through other means, a student may contact the following:

For concerns and complaints about student life and the campus experience:

Cori Jackson, Vice President for Enrollment and Student Success
Office: Kehoe 6th floor
Phone: 518-564-2280
Email: [email protected]

For concerns and complaints related to the academic mission of the campus:

Anne Herzog, Provost and Vice President for Academic Affairs
Office: 805 Kehoe
Phone: 518-564-5402
Email: [email protected]

For concerns and complaints related to discrimination, harassment, sexual violence or interpersonal violence:

Michael Thompson, Affirmative Action Officer
Office: 912 Kehoe
Phone: 518-564-5062
Email: [email protected]

Dr. Ann James, Interim Title IX Coordinator
Phone: 518-564-3281
Email: [email protected]

If a complaint is not resolved satisfactorily at the campus level, one of the following agencies may be contacted:

Middle States Commission on Higher Education
3624 Market Street, 2nd Floor
West Philadelphia, PA 19104
Phone: 267-284-5000
Email: [email protected]
Spanish: [email protected]
Website: https://www.msche.org/

The State University of New York System Administration
Provost’s Office
State University Plaza
335 Broadway
Albany, NY 12246

New York State NC-SARA Portal Entity Contact
Supervisor of Higher Education Programs
New York State Education Department
89 Washington Avenue
Albany, New York 12234
[email protected]


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