Campus Print Management Procedures

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New Printer Queues

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As of September 11, 2023, Toshiba will deliver devices to replace most of the remaining Konica Devices. An ITS team member will visit these sites to discuss any changes with impacted parties.

Three new queues available in all campus computers service our new HP and Toshiba multi-functions devices. These queues are:

• SUNY Print B&W: Our default queue for all basic black and white jobs with features up to stapling
• SUNY Print B&W Advanced: Our more advanced queue for black and white jobs which features all the finishing options — only releases to Toshiba devices
• SUNY Print Color: Our color queue which also has all finishing options available — only releases to Toshiba devices

NOTE: If you are printing to Konica Minolta devices you can continue to use the older copier queues as before.

Toner, Waste Toner & Staples

Under the new SUNY print plan, toner is automatically sent before it runs out. There is no need to order toner in advance, or stock up on supplies. Staples can be requested through the Helpdesk for all devices.

Waste toner can be ordered via the number on the Toshiba Label of the copier or by the web portal explained below.

• Self-Service Portal

  This auto-toner replenishment solution for your desktop printers and Toshiba copiers delivers your toner ahead of when you need it. The process uses sophisticated tracking software that measures print usage and toner levels. Toshiba will automatically ship a toner cartridge when it is low, thus eliminating the need to order toner. 

  NOTE: If you see a “low toner” alert, do not be alarmed. Our system ensures the replacement toner is delivered before the cartridge is empty.

• Premature Toner Replacement/Defective

  If you replace your current toner cartridge before the new cartridge arrives, a replacement toner will not be shipped.

  If your existing cartridge has a defect, please go to your PageSmart Portal and follow the steps below to issue a supply request.

  1. Click on “Special Supply Request”
  2. Select Part Name (e.g. toner, waste toner)
  3. Select “Defective Supply”
  4. Enter Notes
  5. Click Save
• Order Toner Manually

  To manually order toner, please call or email. Or, go to your PageSmart Portal and follow the steps below to issue a toner supply request.

  1. Click on “Special Supply Request”
  2. Select Part Name (e.g. toner, waste toner)
  3. Select “Supply Needed”
  4. Enter Notes
  5. Click Save
• PageSmart Portal Registration — One Time Only

  To access the PageSmart Portal:

  1. Go to http://www.gspmps.com
  2. Click “Register for an Account.”
     
     1. Provide your user/device information.  When entering the serial number for the device, omit the first "S" in the serial number and click “Submit.”
     2. Recommendation: Use your full corporate email address as the user name
  3. Once registered, you will receive a confirmation email with temporary log-in credentials.
     If you are responsible for more than one device, simply click on the “Register a Device” to add more devices to your view.

Additional Information

• Waste toner is not automatically replenished. Please submit a request for waste toner in the PageSmart Portal.
• When the device is completely out of toner or waste toner cartridge, replace with the new toner or waste toner cartridge.
• Not all devices are capable of reporting accurate device data for auto replenishment purposes. These exception devices will require a manual ordering process on the PageSmart Portal.