The Research Foundation for SUNY at Plattsburgh is pleased to announce the opening
for the position of Services and Engagement Specialist for SUNY Plattsburgh’s TRIO
Student Support Services. This position reports directly to the Director of TRIO Student
Support Services (SSS) program.
Introduction to TRIO Student Support Services
TRIO Student Support Services (SSS) program at SUNY Plattsburgh serves eligible undergraduate
students who are low-income, first-generation, and have a disability. SSS strives
to provide students with the knowledge, skills, and resources to assist them in successfully
navigating college, persisting from one year to the next, and earning a Bachelor’s
degree to enter graduate school or the workforce. An emphasis is placed on financial
literacy, career exploration, and personal development.
Introduction to the Position
The Services & Engagement Specialist plans and coordinates workshops and events, keeping
students engaged and informed. The Services & Engagement Specialist maintains an advising
caseload, provides academic coaching, and offers personalized support. The Services
& Engagement Specialist organizes orientation programs, recruits, and trains student
workers, and manages award ceremonies. Oversight of the TRIO SSS Peer Mentorship Program
involves recruiting, interviewing, and training upperclassmen to mentor new students,
fostering a supportive community, and ensuring effective mentor-mentee relationships.
Additionally, the specialist leads the development of the TRIO SSS Student Advisory
Council, assembling a group of students to provide input on program development and
enhance student engagement. The Services & Engagement Specialist is responsible for
meticulous record-keeping and data collection to track student progress and program
effectiveness.
Position Responsibilities
Program Visibility Strategist
- Serves as the intake coordinator for all new TRIO Student Support Services Program
students.
- Schedules initial intake meetings for new program participants.
- Identify initial academic needs and assign students to the appropriate program advisor.
- Make referrals to other SUNY Plattsburgh offices when necessary.
- Plans and executes New Student Program Orientation for new TRIO Student Support Services
students.
- Recruit students for the TRIO SSS Peer Mentor Program.
- Attends open houses and other events to increase campus awareness of the TRIO SSS
program.
- Assist the program director with planning and executing the fall and spring TRIO SSS
Award ceremonies.
- Manage TRIO SSS social media pages with relevant information for program participants.
Academic Coaching
- Maintain an advisee caseload as assigned by the Program Director.
- Have a minimum of 10 contacts per academic year with assigned program participants.
- Have an initial goal-setting meeting and a mid-semester and end-of-the-semester progress
and needs assessment.
- Make appropriate on and off-campus referrals.
- Keep accurate records of all meaningful contact with program participants.
- Provide academic coaching, check-ins, study skills, and time management strategies
for program participants.
- Provide academic advising for program advisees and other students as requested. Serve
as a primary contact for SSS participants who are general education (undeclared) majors.
- Schedule regular meetings and create academic success plans with students.
Supervision of Student Workers & Coordination of TRIO SSS Student Leadership Initiatives
- Supervises TRIO SSS student staff, including interviewing, hiring, and training.
- Conduct regular student staff meetings and approve student employee time sheets and
budgets.
- Ensure student staff is informed about program offerings and staff roles.
- Assign meaningful tasks to student staff to assist the program during business hours.
- Compiles student worker course schedules for office coverage.
- Coordinate the TRIO SSS Peer Mentor Program, including recruiting, interviewing, and
training upperclassmen to be peer mentors.
- Collaborate with the Academic Success Coordinator to match new students with appropriate
peer mentors.
- Assemble a TRIO SSS Student Advisory Board to provide student input on program development.
- Provide oversight to the Mental Health and Well-Being Student Programming Initiative.
Record Keeping, Student Tracking, and Data Collection
- Responsible for managing the triosss@plattsburgh email. Respond to inquiries and
make appropriate referrals.
- Record all interactions with students, including in-person, email, phone, and event/workshop
contacts.
- Compile all program participant contact records bi-weekly for director review.
- Complete contact summary forms on a monthly, semesterly, and annual basis.
Planning and Organizing Student & Staff Events
- Plan and implement program-specific workshops.
- Attend, plan, and execute program events hosted by SSS student staff.
- Manage the planning and scheduling of the SSS event, tutoring, and instruction calendars.
- Send weekly event email reminders to TRIO SSS program participants.
Minimum Qualifications
- Bachelor’s degree required.
- Strong understanding of the needs of college students.
- Demonstrated ability to work independently and as part of a team.
- Demonstrated ability to work well with faculty, staff, and administrators.
- Willingness to work evenings and weekends as needed.
- Ability to enter, monitor, and interpret student data accurately.
- Excellent written and oral communication skills.
- One (1) year of relevant experience required.
Preferred Qualifications
- Knowledge of ARGOS, Banner, Slate, and/or Starfish.
- Understands the experiences of historically marginalized groups in the U.S. in education,
particularly students with disabilities, BIPOC, low-income, and first-generation students.
- Three (3) years of relevant experience preferred.
Education and experience requirements described may be satisfied with an equivalent
combination of both education and experience.
Salary: Competitive salary range $48,000 to $54,000 commensurate with qualifications and
excellent benefits.
Special Instructions to Applicants: Please submit cover letter, resume, and contact information for 3 professional references.
Official transcripts will be requested upon hire.
Applicant Deadline: August 19, 2024
Research Foundation for SUNY
Box RF 2024-4
260 Beaumont Hall
101 Broad Street
Plattsburgh, New York 12901
Fax: 518-564-2157
Email: [email protected]