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Using Voice Mail


To Enter the Voice Mail System

  1. Dial 7790 (Off-campus, dial 518-564-7790)
  2. Press # at any time during the introduction
  3. Enter your security code (Default security code for first time setup is 5647986)

To Enter from Different Location then your Extension

  1. Dial 7790
  2. Press * and # key
  3. Enter 7 digit mailbox number

Listening to Messages

From the main menu:

  • 5 — Listen to oldest message.
  • 1-9-2 — Listen to saved messages

While Listening to Messages

  • 1-3 — Forward message to another mailbox (Use 564-xxxx for mailbox #) 
  • 2 — Back up 5 sec.
  • 2-2 — Back up to the beginning of message
  • 3 — Erase message.
  • 4 — Go forward in a message 5 sec.
  • 5 — Listen to next message
  • 7 — Save message
  • 8 — Time/date of the message
  • 1-8 — Change volume of message
  • * — Pause/resume

Record or Change Greeting

From the main menu:

  • 4 — Select greeting
  • 5 — Listen to greeting
  • 6 — Record new greeting
  • 4-7 — To record out of office greeting

Before ending recording:

  • 2 — Review last few seconds
  • 2-2 — Back up to beginning
  • 3 — Erase entire greeting
  • * — Pause/resume recording
  • # — End recording and send

Change Various Options

From the main menu:

  • 1-6-1-4 — Change security code
  • 1-6-1-5 — Record name

Bypass Personal Greeting

  • To bypass personal greeting of person you are calling, press #

Exiting Voice Mail

  • 9-9 — End session
  • * — Cancel and continue using mailbox
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