Guide to Making Calls
Dial the 4-digit extension.
Local/Regional Calling (within 518 area code)
Dial 8 - number - PBN.
Long Distance Calling
Dial 8 - 1 - number (area code first) - PBN.
Toll Free Calling
Dial 8 - 1 - toll free number - PBN. There is no charge for toll free calls. Calling cards must have a toll free number (888, 800, 877, etc) or charges will be double-billed. This is typically a problem with international calling cards.
Dial 8 - 0 1 1 - country code - city code - number - # - PBN. There may be a brief period of silence while the call is connecting.
Dial 8 - 0 - area code - number - PBN. Wait for carrier tone, and enter credit card number. Please note that collect calls, credit card calls, and person-to-person calls incur an additional surcharge which is added to toll charges.
Dial 911. No PBN is required. If you accidentally dial 911, stay on the line and tell the operator that it was a mistake.