All calls placed with a business PBN are assumed to be business-related, and are charged
to the employee’s department. The bill for that account should be reviewed by the
supervisor to ensure that all calls being charged to the department are business-related.
If a personal PBN is accidentally used to make a business call (or vice-versa), please
call us at x7975 to correct the error.
To terminate service, we require a written request. The employee’s department should
notify us if an employee is leaving, but it is the employee’s responsibility to submit
a disconnect request for a PBN in writing.
If there is trouble on a departmental line, call our office at 518-564-7975. Be sure you know the extension number that is having the problem, and can provide
a detailed description of the problem. We will then work to resolve the problem. Most
problems are resolved on the same day they are reported, but some problems may require
To move, add, delete or upgrade a telephone line, complete the Telephone Service Request form. Please note that there is a charge attached to most service requests, and approval
is required from both the department head and the appropriate Dean. Please be detailed
when filling out a service request, and be sure to leave contact information. Completed
requests may be faxed, mailed, or dropped off. Depending on the complexity, requests
may take up to ten business days.
Employees may request, in writing, to receive a refund check if they are still actively
employed but no longer wish to use their personal account. (Please note that refund
checks may take up to 4–6 weeks for processing and to be mailed out.) Checks will
not be issued for credit balances under $5.01.