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Duo Two Factor Authentication

Duo two factor authenication enables the campus to protect accounts that have access to sensitive information so, that in the case of a compromised password, an attacker would not be able to access an account because they don't have the "second factor" that is usually a device that the account owner has with them or has access to.

Currently, Duo is licensed for faculty and staff use. It is being pushed out on a rolling basis, with higher risk departments being added first. However, if you have any concerns you can contact the Helpdesk at [email protected] or 518-564-4433 to specifically request Duo authentication be activated for your account. Because of licensing, we are unable to offer Duo two factor authentication to students at this time.

How does it work?

Once your account is enrolled in the Duo process, you will be required to add a "device" to Duo that is a secondary means of authentication. When you login to the central authentication system, you will be required to take action on this device. Currently, we are supporting individuals in enrolling the following devices

  • Smartphones (via apps on iOS, Android, Windows Phone, Blackberry)
  • Cellphones (using SMS or telephone call)
  • Landlines (using telephone call)
  • YubiKey U2F (specialty USB device, blue version, limited quantities or personal purchase

We recommend the Smartphone app option because it saves in the costs of using the service. However, if necessary, SMS (text) messages and phone calls can be used to authenticate your login.

You can have one, or multiple devices enrolled to your account. You can also have multiple accounts enrolled with the same device (for instance a specialty account or vendor account you may have access to). 

How do I enroll my device?

After being added to the Duo group that will require you to use two factor authentication you will see a new enrollment screen your first time logging into the main log page of our single sign on system (central authentication). You can get more information on Duo's Guide to Two-Factor Authentication website.

You will want to download the Duo app for your smartphone first, if you plan to use your smartphone device. You can find the app by searching "Duo Mobile" on your devices app store, like the Google Play store or Apple App store. Direct links for iOS and Android are below:

We have created a 10 minute SUNY Plattsburgh specific enrollment video for assistance:

What do the various push authentications look like?

Below are various screens that you will see with Duo push notifications on various devices.



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