Cardinal Computer Care Services (CCCS)

• Sign Up Today!

  Students

  The fee is already included as an optional fee in your college bill. To sign up, simply leave it on your bill. If you don't wish to sign up right now, you can do so at any time during the semester by simply adding this charge to your student accounts bill. However, we encourage you to sign up before the semester starts, as the fee rate will increase to $65 after the fourth week of each semester.

  Faculty and Staff (enrollment is limited)

  1. Login to the MyPlattsburgh portal with your campus NetID and password. Select the Employee Services tab.
  2. On the right, under Employee Online Services, select Cardinal Computer Care to enter our secure online payment system.
  3. Choose your enrollment type (one semester or a full year) and enter your personal computer make and model. Enrollment is good for one computer; however, if you have additional computers you would like us to work on, we will make every effort to accommodate you.
• Repair Expectations

  Average repair times are generally three-to-five business days. Repair may take longer under some circumstances, such as in the case of complex problems or periods of unusually high demand. 

  Note: In the event you determine repair costs to be prohibitive, the CCCS fee is still required as part of the time/labor of troubleshooting.

• Refund Policy

  Fees are 100% refundable the first four weeks of the semester if no work has been performed. Fees are generally not refundable after the fourth week of the semester although some exceptions may apply. In all cases, requests for refunds must be made in person at the Helpdesk (Feinberg room 107).

Frequently Asked Questions

• Does CCCS cover Mac or PC?
  Both! — we will work on just about any device you own. Also, we are certified to conduct warranty repairs on Apple or Dell systems.
• Do you have purchase recommendations for specific brands?
  There are good and bad points for both Mac and PC systems. We recommend that you purchase the machine with which you are most comfortable.
• If my computer breaks why shouldn’t I bring it to an off-campus computer repair facility?
  Money in your pocket. On average, private companies tend to charge around $75 an hour. With CCCS, you can bring in your computer as often as you need to for just $55 per device ($65 after the fourth week of them term).
• If my computer is not under warranty, do you sell parts to fix it?
  No. We do not sell anything at the Helpdesk. However, we will be more than happy to help you find the parts you need to fix your computer — and we’ll install them for no extra charge.
• What happens if I pay the fee and do not use it?
  If you are one of the lucky few who do not have computer failure during the semester, you are more than welcome to bring your computer down for a hassle-free, no-appointment computer check-up. We can make sure that your computer has all the latest security patches, updates and is running the way it should.
• If I have more than one device, can I bring them in for service?
  Yes, but you must pay the $55 for EACH device (before the end of the fourth week of the term). So, if you have a cell phone, laptop and tablet all needing service that semester, you would pay 3 x $55 = $165.
• If my friend paid the fee, and I did not, can they bring it down for me?
  No. Bringing in someone else’s device is against the CCCS policy and constitutes theft of services. Doing so could result in campus judicial charges and extra fees.
• Can I bring a printer?
  Yes. Note: wireless printers will work but we recommend bringing a USB cable as it is more secure and reliable.
• If I buy a computer from the College Store, does the CCCS fee come with it?
  No, the College Store may sell an additional warranty but not the CCCS fee. It can be added to your Student Accounts bill at any time.