Cardinal Computer Care Services

Average repair times are generally three to five business days. Under some circumstances (e.g. complex repairs, periods of unusual demand for services, etc.) repair may take longer. In some service cases clients determine devices are cost prohibitive to repair. In these situations the CCCS fee is still required as part of time/labor of troubleshooting.

Fees are 100% refundable the first four weeks of the semester if no work has been performed. Fees are generally not refundable after the fourth week of the semester; some exceptions may apply. In all cases, requests for refunds must be made in person at the Helpdesk.
(Feinberg room 107).

For Students:

The fee is already included as an optional fee in your college bill; to sign up, simply leave it on your bill. If you don’t wish to sign up right now, you can do so at anytime during the semester by simply adding this charge to your Student Accounts bill. However, we encourage you to sign up before the semester starts, as the fee rate will increase to $65 after the fourth week of each semester.

Faculty and Staff* (enrollment is limited).

1. Start by logging-in to the MyPlattsburgh portal with your campus NetID and password.
2. Click the Employee Services tab.
3. On the right, under Employee Online Services, click Cardinal Computer Care to enter our secure online payment system. You’ll be asked to select your enrollment type (one semester or a full year) and to enter your personal computer make and model. Enrollment is good for one computer; however, if you have additional computers you would like us to work on, we will make every effort to accommodate you.

We are an Apple computer repair facility, as well as a Dell repair facility. There are good points and bad points for both systems. We recommend that you purchase the machine with which you are most comfortable.

Money in your pocket. On average, private companies tend to charge around $75 an hour. With CCCS, you can bring your computer in as often as you want for only $55 (per device) a semester.

We do not sell anything at the Helpdesk. However, we will be more than happy to help you find the parts you need to fix your computer and we’ll install them for no extra charge.

If you are one of the lucky few who do not have computer failure during the semester, you are more than welcome to bring your computer down for a hassle-free, no-appointment computer check-up. We can make sure that your computer has all the latest security patches, updates and is running the way it should.

Yes. All of the dorms have wireless access points. So do most of the academic buildings.

Yes, but you must pay the $55 for EACH device. So, if you have a cell phone, laptop and tablet all needing service that semester, you would pay 3 x $55 = $165.

Bringing in someone else’s device is against the CCCS Policy and constitutes theft of services. Doing so could result in campus judicial charges and extra fees.

Yes, but, bring a network cable with you. For optimum performance and reliability, we recommend connecting game consoles to one of the two wired jacks that are available in each room. Call the Helpdesk for further information.

Yes. Note, wireless printers will work but we recommend bringing a USB cable as it is more secure and reliable.

No, the College Store may sell an additional warranty but not the CCCS fee. It can be added to your Student Accounts bill for $55 (per device) a semester.