Work Orders

Frequently Asked Questions 

• When do I need to submit a work order?

  To request preventative maintenance and repair in our buildings and grounds.   

• How can I check the progress of my work order?

  Log in to My Plattsburgh, then open ReADY Request.

  Once logged in, you can check on the status of all work orders by clicking "Notifications" (top right hand corner of window).

• How long will it take for my work order to be completed?

  Depending on the scope of the work or issue reported, the matter could be resolved immediately, or within a few days or weeks.  

  In circumstances where the work requires extensive repair or resources, it is expected the project will require additional time.

• What information should I provide in the work order?

  ReADY Request will also prompt you for all relevant details related to the issue.  Be prepared to provide the following:

  • Location to include building, floor, and room number;
  • Type of issue, ex. broken window, leaking faucet, etc.;
  • Extent of issue;
  • Scope of work; and 
  • Person to contact for more information
• Will I receive a notification when the work order is completed?

  Upon submitting our work order, you will receive notifications from [email protected]
  
  

• Will I receive a notification if the work order cannot be completed?
  You will receive notifications from [email protected] when there are updates to your request.