Helpdesk at SUNY Plattsburgh

• Students
• Faculty/Staff

Learn About

• Computing and Media Services at Plattsburgh State
• CMS Staff

Get Started

• Logging In To The Automated Helpdesk Request System
• Cardinal Computer Care Services (CCCS)

E-mail this page

The Helpdesk

The name says it all - we are here to help! Our staff of professionals and student technicians are available to assist you with a variety of technical issues.

Triage. Sometimes knowing what is wrong is half the battle. Triage is what we do best - figuring out what the problem is, who should handle it, and when it will get fixed.

Configuration. We can tune your system and software so they work well together and allow you to work well with them.

Repairs. Our technicians are certified for most vendors on campus and for some that are not used on campus.

Special Programs. The Helpdesk is also the home of special services like Cardinal Computer Care Services and Residential Networking (ResNet).

And much more. The Helpdesk is the place to call when you don't know whom to call. If we can't offer services to meet your needs, we'll do our best to refer you to someone who can.

Location

The Helpdesk is centrally located on the first floor of Feinberg Library. We can be reached by phone at (518) 564-4433. Service is offered in person at the desk, over the phone, or at the deskside (by appointment). You can also submit queries by e-mail at helpdesk@plattsburgh.edu or online by using our tracking database.

Learn more about Technology Services at SUNY Plattsburgh.

Helpdesk and ResNet Hours

Fall and Spring Semesters - Regular Hours

Exceptions to Regular Hours for Spring 2008

For more information, please contact us at...

• Phone - 518-564-4433
• Email - Helpdesk@plattsburgh.edu