E-mail this pageTelecommunications Information For Students
Calling Plan
Every on-campus student will receive unlimited local calling and 400 minutes per month for long distance calls (not including international calls). Once the 400 minutes have been exceeded (within the existing month's billing cycle) a $.05 per minute charge will be imposed. All long distance calls will be billed in one-minute increments and any unused minutes for the month WILL NOT be carried forward to the following month. This calling plan is only available to on-campus students for the Fall and Spring semesters. Off-campus students, summer session, and winter session rates will be $.10 a minute for long distance calls within the continental United States and $.10 for the first three minutes or less and an additional $.02 for each minute thereafter for local calls.
Payment
Students are responsible for all charges related to their assigned Personal Billing Number (PBN). If the PBN is lost or stolen, report it immediately by calling our office at x7975. The PBN will be cancelled and a new one will be issued. Treat your PBN like a credit card number - do not write it down where others may see it!
Credit Limit
A mandatory credit limit of $100.00 has been imposed on all student accounts to ensure manageability of each account. If you expect to make calls amounting to more than $100.00 a month, you may prepay the difference. This is a manual process that takes place on business days only. Therefore, please be advised that if your telephone account exceeds $100 on a non-business day or after office hours, your account will not be disabled until the next business day.
Payment Due Date
Payments are due in full on the 15th of each month or your account will be considered delinquent, and PBN service will be disconnected without further notice. Payments may be mailed, or dropped off in person. If mailing a payment, do not send cash. For information about automated monthly bill payment through a credit card, please call or visit our office.
Please Note:
Effective January 1, 2004, we will no longer be mailing out receipts for telephone payments. You can verify your account through Telweb . If a payment is made in person, a printed receipt will be issued.
Billing
All telephone bills will be furnished in complete detail on-line. Telephone bills are produced on or about the 21st of each month. The full calling detail is available on the web through our Telweb system. To use Telweb, visit telweb.cc.plattsburgh.edu and log on using your authorized password. Hard copies of telephone bills will be made available upon request.
Non-Payment
Any account unpaid by the due date will result in the disconnection of the PBN with the responsible student being placed on the University Outstanding Obligations List. Please note that it can take up to three business days to reactivate a PBN.
Equipment
The telephone jack is considered part of the contents of each room. If a phone jack is damaged to the extent that it is unusable, the occupants of that room will be billed and charged an equal portion of the replacement cost.
It is highly recommended that each student has a telephone in their dorm room; however, it is not a requirement in order to use the campus voice mail system. Further, it is important to note that the campus voice mail and email service is considered an official means of communication on this campus. Additionally, the college has enhanced 911 which alerts Clinton County Emergency Services of the location of the campus telephone used to dial 911. It is imperative that you be advised that in using cellular service to place 911 calls from your dorm room may result in a delay in response time due to the accuracy of information obtained through the cellular service.
Returned Checks
A bank returned check fee must be paid directly to the Bursar for all returned checks and the defaulted billing amount will, subsequently, be reapplied to the individual's PBN account as an outstanding balance. Personal Checks will no longer be accepted.
Discontinuing PBN Service
Students who wish to disable their PBN service must come into the Telecommunications Office and sign off their responsibility on the original contract form. Failure to notify Telecommunications in writing results in continued responsibility.
Fraud
Please remember that fraudulent use of telephone service is a misdemeanor under the penal codes of New York and is punishable by up to one year imprisonment and/or a $1,000 fine. Also, college judicial charges may be filed against anyone found responsible of telephone fraud, with a possible penalty of suspension or expulsion from the college.
We will prosecute anyone found guilty of abuse and/or fraudulent use of telephone services. This includes the obtaining, attempting to obtain, or assisting another to obtain long distance or message unit telecommunications services by rearranging, tampering with, or making connection with any facilities of the telephone service, including wiring, with the intent to avoid payment of the regular charge of services.
PBN Fraud
A PBN is similar to a credit card. Students are responsible for all charges relating to usage of their individual PBN. PBNs should not be shared with anyone!
If you believe your PBN has been fraudulently accessed, please use the following guidelines to rectify the matter as quickly as possible:
- Report to the Telecommunications Office, with a photo ID and request a PBN change.
- Go directly to University Police to report the incident.
Please keep in mind that regardless of the circumstances you are responsible for all charges incurred on your PBN.
Refund Checks
Checks will not be issued for credit balances under $5.01.
Voice Mail
Every student gets a personal voice mailbox free of charge. Student mailboxes have a capacity of fifteen messages. To ensure privacy, all voice mailboxes have a security code. Judicial and/or criminal charges will be initiated for anyone found guilty of voice mail harassment or tampering.