E-mail this pageFAQs About Online Courses at SUNY Plattsburgh
- If I take an online course at Plattsburgh State, what will be expected of me?
- Who is responsible for creating and delivering my online course?
- Where is my online course?
- What is the Angel Course Management system?
- Where do I request assistance if I experience difficulty logging onto Angel?
- I have been participating in my Angel course but can't seem to access my course today. What should I do?
- How can I contact the instructor for course information before I decide to register?
- I entered my online course and do not wish to continue. Who do I contact if I want to drop or withdraw from the course?
- Where can I find my advisor information?
- What is the advantage to having an identification card?
If I take an online course at Plattsburgh State, what will be expected of me?
You will participate in class, communicate with professors, and submit assignments in an online environment that allows you the opportunity to choose a convenient time and place. Our online courses follow an acacemic schedule and should not be considered self paced. You will be most successful if you begin participating on the first day of class and set realistic goals according to your course schedule.
Who is responsible for creating and delivering my online course?
Your Plattsburgh instructor designs, develops, and delivers your course. You may never interact face-to-face with your instructor or any of your fellow classmates, but you will quickly discover that each individual participant contributes to the creation of a diverse and dynamic learning experience.
Where is my online course?
Contact our office for guidance if you are unable to find your online course upon completion of all suggested steps.
What is the Angel Course Management system?
Every student, faculty member, and staff member associated with Plattsburgh State has an Angel account. The Angel system has a variety of features that provide an excellent environment for managing information. Angel's capabilities extend beyond online course delivery. You are welcome to visit our informational page for detailed information about Angel or you can simply enter your Net ID to connect to Angel and start taking advantage of all the features available through your personal Angel account today.
Where do I request assistance if I experience difficulty logging onto Angel?
Angel courses are supported through services provided by Instructional Technology on the Plattsburgh campus. Your SUNY Plattsburgh NetID provides access to your personal Angel account. If you experience problems logging onto Angel you can send an e-mail message to the SUNY Plattsburgh Helpdesk or call the SUNY Plattsburgh Helpdesk at (518) 564-4433.
I have been participating in my Angel course but can't seem to access my course today. What should I do?
A help link appears at the botton of every ANGEL screen along with a Trouble Report link that allows you to report problems. Further difficulties regarding your online ANGEL course should be reported to an ANGEL Administrator or the instructor of the course.
How can I contact the instructor for course information before I decide to register?
Appropriate links to instructor contact information can be found by browsing our online courses.
I entered my online course and do not wish to continue. Who do I contact if I want to drop or withdraw from the course?
The process for withdrawing from an online course does not differ from any other course. The first individual who should be notified of your intent to withdraw is your instructor. You will also be required to submit the appropriate information to the Registrar's Office. Tuition liability is based on the date of course withdrawal. Contact the Registrar's Office to obtain the appropriate form.
Where can I find my advisor information?
- Degree-Enrolled (Matriculated) Students can access advisor information through their Personal ANGEL account or Personal BANNER account.
- Non-Degree Enrolled (Non-Matriculated) Students can contact Academic Advising.
What is the advantage to having an identification card?
Your identification card not only identifies you as a Plattsburgh State student, it is required to fully take advantage of our online library services. If you are a student who is registered to take an online course and have limited or no access to visit our campus during regular business hours, you can order an idenfication card. The Online Learning Office will forward your identification card directly to your address.
Contact Information
If you would like more information about Online Learning at Plattsburgh State, please contact
Online Learning
Phone: (518) 564-4234
Toll-Free Phone: (800) 787-8773
Fax: (518) 564-4236
E-mail: online-learning@plattsburgh.edu
Mailing Address
Library & Information Services
SUNY Plattsburgh
2 Draper Avenue
Plattsburgh, NY 12901
Note: When communicating with us about online courses and programs, please provide as much information as possible, including your name, student status, contact information, course title, course section, and semester.